Help Desk

Welcome to the Help Desk area!

What can we help you with? Please open the ticket to get technical support on your MacroPix screen

How do I recognize the player model?

All Macropix players have a label that identifies the model and serial number of each device, each player model is identified by the initials ULTRA-ADV followed by the model, for example ULTRA-ADV 500, ULTRA-ADV is a player, 500 is the model.

How do I recognize the controller/sending box model?

All Macropix control electronics have an identification label, which contains the model and serial number of the device. (For example ULTRA-DVI 500) Then select the corresponding electronic model from the ELECTRONIC MODEL menu.

What can the problems ne on the LED module or other components?

The problems encountered on a faulty LED-board can be of various types, for example a vertical line of a single color, a square of a different color or dead pixels. Each LED-card is identifiable through a lot number that characterizes it, shown with a label on the back.

The order number can be found on the “purchase order”
the document that you have signed off to order the material. It is made up of 4/5 digits, the last two identify the year, while the first identifies the order number. For example you see the number 1721, which identifies the order 17 of the year 2021. When entering the ticket you must use 17 and then choose the year from the drop-down menu.

Do you have any other questions?

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